Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Maxbitt.ie immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate Maxbitt.ie, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Maxbitt.ie in order for us to send out a new piece.
If you encounter quality issues within the warranty period, you can ask for us.Except for this case,The Merchant is not responsible for product damage caused by customers' wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original Maxbitt.ie package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and Maxbitt.ie is responsible for the shipping costs of arranging reshipment by mail.